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General Info


Order Submittal:

Please include your PO# in the subject line.

Please send orders and vector artwork together to orders@leprechaunpromotions.com. If you do not get an auto-reply back from this email or an order confirmation within two hours, please contact us immediately.

 

Purchase Order Information:

To ensure the most effective processing of your order, include the following:

  • Your PO number
  • Your Bill-To information
  • Your contact information, including name, phone number, fax number and email address
  • Correct Item Code, Color, and Quantity desired
  • Imprint color
  • Confirmed Ship-To address
  • Desired Shipping method (UPS Ground is our default)
  • Specific In-Hands date (if applicable)

 

Order Confirmation/Acknowledgement:

You will receive an immediate auto-reply from orders@leprechaunpromotions.com confirming receipt of your PO.  Your order will be entered into our system and an Order Confirmation will be emailed within 2 hours of receipt of your Purchase Order (during normal business hours). Please call the factory if you have not received your Order Confirmation within 2 hours.  Our Order Confirmation will confirm Product, Price, Imprint Color, Quantity, Ship-To address, shipping method and estimated ship date. PLEASE REVIEW THIS ORDER CONFIRMATION CAREFULLY and notify us immediately if you see any errors. Replying back to the order confirmation is the fastest way to make a change.

 

Standard Lead Time:

  • Standard Lead Time is from PROOF APPROVAL and varies from 3 days to 10 days depending on the product

 

Order Cancellation:

All cancellations must be submitted in writing. You will be charged for all applicable charges, dependent upon when the order was canceled.

 

Repeat Orders:

There is no set-up charge for exact repeats (art and item are the same) ordered within 12 months of the previous order.  Please specify the previous invoice or PO#.  Orders past 12 months will be charged a new set-up.

 

Artwork Submittal:

Please submit your artwork together with your purchase order within the same email.

 

Multi-Color Imprint Registration:

Multi-Color screen printing, due to the nature of the process, will incur registration error. Please ensure that your art allows up to 1/16”-1/8” movement in any direction for plastic items. For Foam items please allow for movement up to ¼” in any direction. Due to complexity, some multi-color images may not be acceptable for 2 sided imprint.

 

Digital Email Proofs:

Leprechaun Promotions sends a proof on every order, even if "no-proof needed" or "proof waived" is presented on PO, a proof will still be sent. The only exception is on out Same Day Service items. The proof is an opportunity to make sure we have interpreted the PO correctly and the end-user is delighted. An email proof of your order will be sent. There is no charge for this proof. Please review these proofs carefully. Your approval authorizes us to print exactly what is on the proof. Orders will not be processed with a proof approval, so please keep an eye out for them. Production lead-time does not begin until we receive a proof approval through our automated email proofing system.

If you request a change to your proof, we will be sending you a new one. 

 

Shipping:

FOB factory in metro Atlanta, GA. Some orders may ship from alternative locations.  Our default shipping method is UPS Ground. Truck carriers may be utilized for larger orders.  We will ship 3rd party or collect if you provide all required information. You will be liable for any non-payment of 3rd party or collect shipping costs.  COD orders are not accepted.

 

The factory has no control of delivery after the order has been transferred to the shipper. The factory does not guarantee arrival. If the product is shipped per schedule and arrives late due to shipper error, you are still required to pay for the order, less any refunds received from the shipper.

We do not ship to Canada. It is 100% the distributor's responsibility to get the order to Canada, including shipping the package, taxes, and providing a commercial invoice. 

 

Warranty:

Leprechaun Promotions warrants its products and decoration to be of good quality. Our liability is limited to the invoice amount on the order. Complaints must be filed within 30 days of receipt of product; any complaints made after this period will not be eligible for a credit.

 

Product Returns:

Defective items will be replaced at no charge when returned within 30 days of receipt. Leprechaun Promotions will provide a Return Authorization for all returns. Unauthorized returns will be refused and returned to sender. Merchandise must be available to be returned for any credit or replacement.

 

Packing Lists:

These will only be included if specifically requested by the customer.

 

Order Quantities:

Orders are generally shipped in exact quantities. Due to the nature of the decoration process, orders shipped 5% under the exact quantities will be considered complete. Please plan accordingly when specifying your order quantity.

 

Freight Estimates:

Shipping estimates (via UPS and FedEx only) are available on our website.

 

Product Colors and Shade Variances:

Product colors can vary slightly from one production run to the next. Dark color plastics, by nature, show blemishes that are not noticeable in other colors.

 

Plastic items Scuffs and Scratches:

Due to the nature of plastics, scuffs and scratches can be seen on darker colored plastic items. This is unavoidable in the molding and printing process. These marks are not considered a defect and will not be eligible for a credit.

 

Print Clarity on Fluted Cups:

Due to the nature of the silkscreen printing process, the ink will smear time to time along the flutes when printing on fluted cups. This is unavoidable in the printing process. These smears are not considered a defect and will not be eligible for a credit.

 

Ink Odor:

All silkscreen promotional products are printed with inks that must evaporate to dry. These vapors may be trapped in the plastic and/or cardboard packaging before they have completely dissipated. The ink itself is dry when the packaging occurred. Please allow the product to "air out" if your customer experiences this odor. Please note that if your customer experiences the odor, they are often "snake-bit" and will always smell something. We will not re-run an order based on this common odor complaint, it is part of the printing process and re-running the order will create the same outcome. 

 

Can Cooler Foam Item Size Variance:

Due to the nature of the manufacturing process, no two can coolers will ever be the same dimension. All can coolers have a variance of size and color from batch to batch. This fact makes the silk-screening process difficult to maintain a consistent center of the imprinted image. Please allow up to ¼” movement in any direction of the imprinted image, within an order or production run.  

 

Measuring the Ounce Size of Drinkware:

We use the industry standard of measurement which is stated as follows:

“Filled to the brim capacity using pure water, give or take an ounce or two depending on elevation”

  • Please note: that we use water; not beer, milk, or dog food. Different liquid substances have different volumes based on density. For this reason, beer poured from a 12 oz. can into a 12 oz. cup will overflow. Since this is the Industry Standard, Leprechaun Promotions will not be liable for product size decisions and/or orders placed by professional Distributors.
  • Please note: water volume is affected by atmospheric pressure, the higher the elevation, the lower the atmospheric pressure, the lower the atmospheric pressure, the greater the volume of water. Meaning, the higher a drinking vessel is from sea level, the less liquid it will hold. In layman’s terms, a 12 oz. cup in Denver will hold less liquid than a 12 oz. cup in Key West.
  • Rule of Thumb: When in doubt about the vessel size, just bump the size up. The difference in a S12C and S16C is $.01 (R) at EQP.  

We do offer free random samples that ship in 24 hours, we ask that you provide the UPS or FedEx shipping account number to cover the cost of shipping.

 

Blank Orders:

Blanks are sold at EQP. Minimum $50 invoice applies.

 

Copyright/Trademark Laws:

Leprechaun Promotions assumes when artwork has been submitted for an order that this artwork was submitted in full compliance with the laws governing copyright, trademark, etc. Purchasers, by placing these orders, agree to hold Leprechaun Promotions harmless for any damages as a consequence of our use of said artwork.

 

Returned Checks:

There is a $20 (Z) handling fee for all returned checks.

 

Printing Distortions:

Many of the products we sell are tapered. Due to this, some geometric shapes may distort.

 

Washing of Mugs and Cups:

Items in our catalog are not recommended for use in commercial dishwashers. We recommend that all products be hand washed for the best imprint life.

 

Websites:

We recommend verification of all product offerings and prices at our official website: www.leprechaunpromo.com. Leprechaun Promotions cannot be held liable for inaccurate information on third party websites or search engines.

 

Disclaimer:

All corporate logos or registered trademarks are shown only to illustrate graphic capabilities. Logo-bearing merchandise can only be purchased by or through a company to which the logo or symbol belongs. Imprints shown in photos may include PMS colors, requiring additional charges.

 

Pricing:
Catalog pricing is subject to change without notice, see www.leprechaunpromo.com for current pricing.

 

 



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